Gaming should always be fun — never a source of stress or financial hardship. At 1plusgame, we are committed to providing Filipino players with the tools, resources, and support they need to keep their gaming experience safe, balanced, and enjoyable.
At 1plusgame, we genuinely care about the well-being of every Filipino player on our platform. Whether you're spinning slots, playing bingo, or trying your luck at the live casino, the experience should always feel like entertainment — something you do for fun, not something you rely on to pay the bills or solve financial problems.
We know that for most players in Manila, Cebu, Davao, Quezon City, and across the Philippines, online gaming is a casual hobby enjoyed responsibly. But we also recognize that for a small number of players, gambling can become problematic. That's why 1plusgame has built a comprehensive responsible gaming program that gives every player the tools and information they need to stay in control.
Our responsible gaming framework is built around three core principles: Prevention — stopping problems before they start through education and player tools; Detection — identifying at-risk behavior early through account monitoring; and Support — connecting players who need help with the right resources, including PAGCOR's responsible gaming hotline and professional counseling services available in the Philippines.
All responsible gaming tools on 1plusgame are available directly from your account dashboard at no cost. You don't need to call anyone or fill out complicated forms — just log in, go to your account settings, and activate the protection that works best for you. Our 24/7 support team is also available via live chat if you need guidance on setting up any of these tools.
1plusgame operates under PAGCOR regulations, which require all licensed online gaming operators in the Philippines to maintain an active responsible gaming program. We take this obligation seriously — not just because it's required, but because we genuinely believe that a safer gaming environment is better for everyone, including our platform.
Every 1plusgame account comes with a full suite of responsible gaming tools, available instantly from your account settings. No waiting, no paperwork — just real protection when you need it.
Set a daily, weekly, or monthly deposit cap in Philippine Peso (PHP) directly from your account dashboard. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Set a maximum session duration so the platform automatically reminds you — or logs you out — when your chosen time is up. Available in 30-minute increments from 30 minutes up to 8 hours per session. A great tool for players who lose track of time during long gaming sessions.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, your account is temporarily suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and withdrawals remain available.
For players who need a longer break, self-exclusion allows you to close your 1plusgame account for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully locked and you will be removed from all marketing communications. See Section below for full details.
Set a maximum amount you're willing to lose in a given period — daily, weekly, or monthly. Once your loss limit is reached, you will be unable to place further bets until the period resets. This tool is especially useful for players who want to protect their bankroll without stopping play entirely.
Enable periodic reality check pop-ups that show you how long you've been playing and how much you've won or lost in the current session. You can also request a full activity report showing your gaming history, deposits, and withdrawals over any period — a clear picture of your gaming habits.
Self-exclusion is a powerful tool for players who feel they need a significant break from gaming. Once activated, your 1plusgame account will be fully locked for the duration you choose. Here's how to set it up in four simple steps:
Visit 1plusgame.app and log in using your registered email and password. Make sure you're on a secure, private connection before proceeding.
Navigate to your account settings menu and select the "Responsible Gaming" section. All player protection tools, including self-exclusion, are located here.
Choose your preferred self-exclusion period: 6 months, 1 year, 2 years, or permanent exclusion. Read the terms carefully — self-exclusion cannot be reversed before the chosen period ends.
Confirm your request. Your account will be locked immediately and you will receive a confirmation email. Any pending withdrawals will be processed to your registered GCash or bank account within the standard processing time.
Problem gambling can affect anyone, regardless of age, income, or background. Recognizing the warning signs early is the first step toward getting help. If you notice any of the following in yourself or someone you know, it may be time to seek support.
Honest self-reflection is one of the most powerful tools for responsible gaming. If you answer "yes" to two or more of the following questions, we strongly encourage you to use our player protection tools or speak with a support professional.
1plusgame has zero tolerance for underage gaming. Under PAGCOR regulations, the minimum legal age for online casino gaming in the Philippines is 21 years old. We enforce this rigorously at every stage of the player journey.
Every new 1plusgame account must submit a valid government-issued Philippine ID — such as a PhilSys National ID, passport, driver's license, or SSS/GSIS card — before any gaming or deposit activity is permitted.
Any account found to belong to a person under 21 years of age is immediately suspended. All deposits are refunded in full and the account is permanently closed with no possibility of re-registration.
We encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. Most Android and iOS devices offer built-in screen time and app restriction features.
If you believe a minor has accessed or registered on 1plusgame, please report it immediately to our support team at [email protected]. We will investigate and take action within 24 hours of receiving your report.
Set your limits, know your boundaries, and keep gaming fun. Join thousands of Filipino players who enjoy 1plusgame as entertainment — with the peace of mind that comes from a PAGCOR-regulated platform that genuinely puts player safety first. For players 21 and above only.