We take your personal data seriously. This Privacy Policy explains exactly what information 1plusgame collects, how we use it, who we share it with, and how we keep it safe — all in plain, straightforward English for our Filipino players.
1plusgame complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable PAGCOR data protection requirements.
Before reading the full policy, here's a plain-English summary of how 1plusgame handles your personal information and what rights you have as a Filipino data subject.
We collect only the personal data necessary to operate your 1plusgame account — including your name, contact details, date of birth, government ID, and payment information. We do not collect data we don't need.
Your data is used to manage your account, verify your identity (KYC), process deposits and withdrawals, prevent fraud, comply with PAGCOR and AMLC regulations, and improve your gaming experience on 1plusgame.
We do not sell your personal data. We share it only with trusted service providers (payment processors, KYC partners), regulatory bodies (PAGCOR, AMLC), and law enforcement when legally required.
1plusgame uses 256-bit SSL encryption, secure data centers, access controls, and regular security audits to protect your personal information from unauthorized access, disclosure, or misuse.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, delete, and object to the processing of your personal data. You can exercise these rights by contacting our Data Protection Officer.
1plusgame uses cookies and similar technologies to keep you logged in, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings at any time.
The Philippine Data Privacy Act of 2012 grants you specific rights over your personal data. Here's what you're entitled to as a 1plusgame player.
1plusgame ("1plusgame," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 1plusgame platform located at 1plusgame.app. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you access or use our website, mobile platform, and all associated gaming services (collectively, the "Platform").
This Policy is prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC). It also reflects our obligations under applicable PAGCOR regulations governing online gaming operators in the Philippines.
By registering for an account, accessing the Platform, or otherwise providing your personal data to 1plusgame, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.
This Policy should be read together with our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference.
1plusgame collects the following categories of personal data from players and visitors to the Platform:
The table below summarizes the main data categories and their primary purposes:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, government ID | KYC verification, age check (21+), account management |
| Contact Data | Email, mobile number, address | Account communication, OTP delivery, support |
| Financial Data | GCash, bank account, transaction history | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device info, cookies | Security, fraud prevention, platform improvement |
| Communications Data | Chat logs, email records | Support quality, dispute resolution |
1plusgame collects personal data through the following means:
1plusgame uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, 1plusgame processes your personal data on the following legal bases:
1plusgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:
We engage trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support platforms, and fraud detection services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable Philippine data protection law.
We are required by Philippine law to share certain data with regulatory and law enforcement authorities, including PAGCOR (our licensing authority), the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and law enforcement agencies where required by a valid legal order or warrant.
In the event of a merger, acquisition, or sale of all or part of 1plusgame's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.
We may share your personal data with other third parties where you have given your explicit consent to such sharing.
1plusgame retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply:
After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you. Where deletion is not immediately possible due to technical constraints, we will ensure the data is isolated and protected from further processing until deletion can be completed.
1plusgame implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
1plusgame uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies help us keep you logged in, remember your preferences, and understand how players use the Platform.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will affect your ability to use the 1plusgame Platform, including staying logged in and completing transactions.
For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation. Common browsers used by Filipino players include Chrome, Firefox, Safari, and Samsung Internet on Android devices.
Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 1plusgame:
To exercise any of the rights described above, please submit a written request to our Data Protection Officer at [email protected]. Your request should include your full name, registered email address, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request.
We will respond to all verified data subject requests within fifteen (15) business days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further fifteen (15) business days, in which case we will notify you of the extension and the reasons for it.
The 1plusgame Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.
During the registration process, all applicants are required to provide their date of birth and submit a valid government-issued Philippine ID for age verification. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned, and the account will be permanently closed.
If you are a parent or guardian and believe that your child has registered on the 1plusgame Platform without your knowledge, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including deletion of any personal data collected from the minor.
1plusgame primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and KYC verification partners — may process data in other countries. Where personal data is transferred outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines.
Such safeguards may include contractual clauses approved by the NPC, binding corporate rules, or transfers to countries that the NPC has determined provide an adequate level of data protection. We will not transfer your personal data to a country that does not provide adequate protection without your explicit consent or a valid legal basis.
The 1plusgame Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or regulatory authority websites (PAGCOR, NPC). This Privacy Policy applies only to the 1plusgame Platform and does not cover the privacy practices of any third-party websites or services.
We encourage you to review the privacy policies of any third-party websites you visit through links on the Platform. 1plusgame is not responsible for the privacy practices, content, or security of third-party websites and accepts no liability in connection with them.
1plusgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidelines, or PAGCOR regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.
The updated Policy will be posted on this page with a revised effective date at the top. For non-material changes — such as minor clarifications or corrections — the updated Policy will be posted without prior notice, though the effective date will be updated accordingly.
Your continued use of the 1plusgame Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.
We recommend that you review this Privacy Policy periodically to stay informed of how 1plusgame is protecting your personal data. Previous versions of this Policy are available upon request from our Data Protection Officer.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1plusgame handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and all applicable NPC guidelines.
If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC can be reached through its official website at privacy.gov.ph. For responsible gaming concerns, please visit our Responsible Gaming page.
Your privacy is protected every step of the way. Join thousands of Filipino players who trust 1plusgame for secure online casino gaming, instant GCash payouts, and 24/7 support — all on a PAGCOR-regulated platform. For players 21 and above only.